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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 159 comments received in the last 90 days.
08 July 2025
Joe Coles provided excellent customer service. The whole transaction from purchase to delivery was great.
07 July 2025
The process was straight forward.
04 July 2025
Advice and assistance received with purchase process. Handover date agreed when MINI ordered. Handover and demonstration of features very thorough.
03 July 2025
It was a brilliant experience. the whole team are fabulous and really know what they are doing
03 July 2025
The whole team were just fantastic from start to finish. Tom the sales manager made me feel so comfortable. The complimentary coffees were a bonus too!
02 July 2025
Kieren was excellent in his explanation of the mini and could not have done more to make us feel a truly valued customer.
26 June 2025
The Cheltenham MINI site is lovely, and the staff are always friendly.
22 June 2025
Jess did a great job
20 June 2025
We were looked after extremely well.
18 June 2025
Luke Bridgman was very couteous and was able to provide satisfactory answers to all my questions
14 June 2025
Kieren Bromham made the whole process run smoothly and Zac Bosely, the Sales Executive was extremely knowledgeable and helpful. The Dealership delivered a hospitable and welcoming environment.
10 June 2025
Friendly, helpful and efficient
10 June 2025
One issue at the German bank impacting collection was resolved very satisfactorily - the Mini centre was great when we finally picked up the car
06 June 2025
Kept well informed about the purchasing process
06 June 2025
Smooth transaction
04 June 2025
The sales exec we dealt with Joe Coles was extremely helpful throughout the whole process from choosing the car to handover.
29 May 2025
Very comfortable, luxurious environment with generous hospitality
29 May 2025
couldn't have done more
22 May 2025
I believe that my custom is valued by the dealership - all staff are very helpful, pleasant & polite. I don't know what other dealerships are like but Cotswold Cheltenham go out of the way to be exemplary
18 May 2025
Good
16 May 2025
Staff were vey knowledgeable and guided us through the process
08 May 2025
Everything in order
04 May 2025
Thorough and patient attention throughout
04 May 2025
Knowledgeable staff. Pleasant surroundings.
01 May 2025
Faultless
27 April 2025
Joe Cole's was so kind and patient with me when I took a long time choosing, and was always helpful and reassuring.
26 April 2025
Quick and smooth process
23 April 2025
Service , care , professionalism and coffee .. Important when making big purchases
21 April 2025
Wonderful service from. Kate
20 April 2025
Some delay on feed back
18 April 2025
we are not local to Mini Cotswold and original enquiry was for used car. Ed Aston at the dealership was exceptionally helpful and ended up buying new through him.
18 April 2025
This all stems from the interaction I hate with Kate, the only downside is that the centre doesn't allow for easy mobile connection which made the signing process very elongated
09 July 2025
Joe Coles the Salesman was a great guy who went the extra mile...
09 July 2025
You keep me well informed of what needs doing to my car
08 July 2025
Quick and easy
08 July 2025
Reasons above
07 July 2025
Fitted the work in very quickly and completed it all in a timely manner. Excellent communication and updates too!
06 July 2025
Polite pleasant staff; a 2 hour wait was I thought a bit excessive for an MOT and vehicle wash (and not a particularly good one to be honest).
06 July 2025
A lot of confusion leading up to day the work was done. Specific conversation with Service team weeks in advance to book new alloy + respraying, only to be told the week before that Mini Cheltenham did not do resprays. So work had to be cancelled.
05 July 2025
Excellent customer service. Provided helpful video report.
05 July 2025
Quick and efficient staff
04 July 2025
excellent throughout
03 July 2025
All the work was completed to a high standard and the Service Department kept me apprised of progress.
03 July 2025
Always a brilliant service experience at Cotswold. The Service Team are very professional, technically excellent and offer an high level of customer service.
03 July 2025
We were kept well informed about the service. And the complimentary clean of the Mini inside and out was ( as is usual) exceptional. This high quality of service much appreciated. It keeps me loyal to Mini.
02 July 2025
A professional and well organised experience.
01 July 2025
easy to d/w on the phone / in person, at reception, without exception
01 July 2025
Everything was good except the four-hour wait
30 June 2025
Good service
30 June 2025
Solid service not sure they could have done much more!!
30 June 2025
Excellent comms. Work done efficiently and quickly.
28 June 2025
I felt very confident in dealing with Alice Sparks. The only issue was that I had to wait about 20 minutes before the car was ready for collection. But that wasn't a significant issue for me.
27 June 2025
Ed was excellent. He was friendly, helpful and kept us well informed throughout the process.
26 June 2025
Customer focused and understood the issues and resolved them quickly.
25 June 2025
They keep you informed on how your car is doing.
25 June 2025
Tom was polite and efficient both on drop off and collection . The mechanic sent a VT explaining what was happening.
24 June 2025
Everyone was very friendly and always easy to deal with.
24 June 2025
Kept me informed of their findings.
23 June 2025
All good
23 June 2025
My mini was days from being 3 years old and your 20% off repairs. Brake pads were recommended at mot. I was told I had been given a discount, it would have been good to see this on the invoice. I would have been have been happy to come back later
23 June 2025
Perfect :)
23 June 2025
Always satisfied with the work done
23 June 2025
Although I paid for interior and exterior clean for some reason my boot was completely ignored and not cleaned so am guessing not even opened
23 June 2025
All great just expensive
22 June 2025
Excellent job
22 June 2025
Very informative all through the service process.
21 June 2025
Great reception and service completed in good time while I waited.
19 June 2025
Apart from a one day delay in being able to take my car in from what was booked some weeks ago, the work was well dealt with and the loan car available.
19 June 2025
Always feel listened to and my silly questions (as no idea on car mechanics) are not laughed at!
18 June 2025
As expected.
17 June 2025
Reliable and honest.
16 June 2025
Always a great experience with Cotswold.
16 June 2025
Communication good showing what was needed and done.
16 June 2025
See above I know you always pay more at a dealership for a service, but I was really unimpressed with my first experience of having a car serviced here. I'll need a good reason to return.
16 June 2025
Our Mini was repaired under recall with nothing to pay for the intervention, nevertheless, we were given the best service and attention as any full paying customer.
15 June 2025
Work done within the quoted time.
12 June 2025
As above
12 June 2025
See above!!
12 June 2025
Great service
12 June 2025
Staff helpful at every stage
12 June 2025
Great service, easy to book in, very courteous staff but costs now very high, little incentive to keep using main dealer when car is out of warranty
11 June 2025
Very good
10 June 2025
Amazing service - shoutout to Tom B for all his help
09 June 2025
Happy as received the support and what I wanted done.
08 June 2025
As always a very professional service.
08 June 2025
Very happy
07 June 2025
Generally good service.
06 June 2025
My problem was dealt with quickly and efficiently and I was provided with a courtesy car allowing me to carry on with my day.
05 June 2025
Very helpful. Everything done as expected and on time
05 June 2025
Expensive compared to other garages but excellent service. Great app showing work required with traffic light system and video showing the summary service.
04 June 2025
They did what they said they'd do and the video showed what they were talking about.
04 June 2025
Efficient and transparent
03 June 2025
Good service but expensive quote for tyres and windscreen wipers so went to Kwik Fit
02 June 2025
Friendly advisors and excellent customer service
02 June 2025
Warm and professional service.
02 June 2025
Very efficient
02 June 2025
Easy straightforward & prompt service
01 June 2025
Every thing done in a timely manner
01 June 2025
As above and the service advisor was polite and gelpful
01 June 2025
The service was done, the front driver door problem fixed and car beautifully cleaned. Thank you.
29 May 2025
Easy communication, friendly staff
28 May 2025
I own 4 vehicles (two are BMW & Mini). Servicing with the other three makes is always hard work & needs to be checked afterwards. With BMW/Mini service work is always great & trustworthy.
28 May 2025
Because good service should be acknowledged
27 May 2025
Good service from Tom. He was very helpful
26 May 2025
As above
25 May 2025
All the service was very good
24 May 2025
Furthermore, MINI told me they had cleaned the vehicle, which they clearly hadn't and when I questioned them, they admitted that the valleting bays were faulty that day & no cleaning had taken place. I waited a whole hour to be told this & was late.
23 May 2025
Again no issues or complaints work completed on time and customer service excellent.
22 May 2025
Again totally confident a good job will be done.
21 May 2025
Prompt and efficient service.
21 May 2025
They are always very helpful and efficient.
20 May 2025
Has become very expensive, so probably won't return for servicing work.
20 May 2025
Professional service .
20 May 2025
I'd asked for my car to be washed. This was also confirmed at drop off. But when I collected the car, disappointed it had not been washed, this is the reason for mark down.
19 May 2025
Highly professional, well organised, efficient and friendly service.
15 May 2025
Consistently good service which is why I own my 5th Mini all purchased through Cotswold. Thank you!
14 May 2025
It was in to check the AirCon and I feel an hour to find a faulty compressor was a bit much. Also during the 'Comp.Health check' they suspected a leak in the windscreen washers. The liquid was pouring out when I got home and it wasn't when I left it
13 May 2025
Easy booking. Everyone polite and kept me informed
09 May 2025
The work was completed correctly and the car valeted very nicely in less time than I expected!
08 May 2025
As stated before.
08 May 2025
Quick and well communicated.
08 May 2025
Very smooth
07 May 2025
It took you 2 days to sort a nail in my tyre!
06 May 2025
Service was good, video didn't send and they rectified this immediately when found. I am still waiting for quote for the additional work they found needs completing soon.
06 May 2025
If I'm honest - the guy on service dept couldn't answer my query as to what my recall was for which I found odd. I understand there are lots of different recalls but would have thought he could have explained what the issue was or in this case - not!
06 May 2025
They have had my car for 12 days and say that they will have it until sometime in June and yet I have not been offered a courtesy car .
06 May 2025
Very good service but wait was considerably longer than advised. I did receive an apology for 'the long wait'.
05 May 2025
All very helpful.
03 May 2025
Giod servuce
03 May 2025
My car has always been looked after by you and your engineers are always helpful and honest.
03 May 2025
Service team are focussed and deliver as expected
03 May 2025
The issue of the low displayed range after a full charge remains unresolved. The battery health check confirmed 100% capacity, and the range showed 198 miles when I collected the car, but it still displays a lower range at home.
03 May 2025
Excellent service from start to finish.
01 May 2025
It was straightforward. Provisional of visually recorded inspection for MOT was informative.
30 April 2025
Evie was lovely! Very impressed with her and the whole team
29 April 2025
As above
29 April 2025
Great communication from Donna.
29 April 2025
Great experience and efficient
28 April 2025
Very satisfied great overall service.
28 April 2025
Always good
27 April 2025
As above.
26 April 2025
Checks done and feedback given - including video -inspired confidence.
24 April 2025
No problems
24 April 2025
Because you always service our cars and we have never been disappointed
23 April 2025
Good service.
23 April 2025
I always receive good service
22 April 2025
I had expected to sit and wait longer. I live 1.5 hours away from the service place.
22 April 2025
Good service
22 April 2025
Smooth running
21 April 2025
Very helpful and competent
21 April 2025
To get 5 stars I would expect to receive more information about payment/service plans.
21 April 2025
I was very happy with the customer service,
21 April 2025
My service administrator Evie Eaton kept me informed throughout.
21 April 2025
N/A
20 April 2025
Efficient, friendly,
19 April 2025
MOT was done in a timely manner. However I did need a return visit to correct the mileage logged on the MOT certificate.
18 April 2025
V good
17 April 2025
Everything was simple and straightforward, completed in a timely fashion and marked down. Pre-checks by connecting with the car made things much easier.
08 July 2025
No issues with either ordering or delivery of my car. There was a bit of wait for my car but it was delivered as predicted