- Home
- About Cotswold Cheltenham
- Cotswold Cheltenham Customer Reviews
OUR CUSTOMER REVIEWS
SERVICE
4.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
258 ratings and 176 comments received in the last 90 days.
20 March 2025
I honestly can't fault Cotswold, the dealership is immaculate with fantastic facilities, a great range of vehicles on display and helpful available staff for any questions.
18 March 2025
Great service from Joe Coles. Very Knowledgeable and extremely helpful.
18 March 2025
The team dealt with the timing of the manufacture very well, managed our expectations and made thye financing very straightforward.
17 March 2025
.
13 March 2025
Because all the details on delivery date explain to us by Josh were accurate
11 March 2025
.
10 March 2025
Very Good customer service - prompt reply to any query and updated regularly on delivery progress
10 March 2025
Very pleased, great experience picking the new car up.
10 March 2025
Emily was very knowledgeable and extremely patient with me. The showroom was so impressive, we had a good look around at all the cars.
08 March 2025
Nice show room, nice cafe area.
07 March 2025
Joe Coles looked after me from start to finish. Nothing was too much trouble. I really hope that he is still there in three years time when I change cars again.
06 March 2025
Just easy and informative
06 March 2025
Kept informed.
05 March 2025
Purchase was easy. I was able to collect my car on the day I wanted.
05 March 2025
Again, Samantha Barclay, so knowledgeable about the products
05 March 2025
If i could award eleven out of ten, i would. A massive credit to Leigh Worth at Cotswold Mini
05 March 2025
All helpful on time can't do enough for you
05 March 2025
Knowledgable staff that assisted with queries efficiently
04 March 2025
As above. Really friendly, lovely cafe. Lovely to my parents who I needed the 5 door car for
25 February 2025
Delivery time was accurate
23 February 2025
Katerina Kryskova went over and beyond to help me with my car choice. From showing restraint by not cold calling me when she knew I wasnt in a position to purchase to picking me up from home in order to collect my car
18 February 2025
Amazing Sam
17 February 2025
Leigh Worth was the most helpful and went out of his way with everything - I can't thank him enough. I was so grateful for all his help, he is an asset to Cotswolds Mini
11 February 2025
I could not fault the service and individual care the team gave
10 February 2025
Even though there was a problem with my new vehicle, I was kept informed and the problem was resolved quickly
09 February 2025
Nice environment to be within. Friendly staff.
02 February 2025
Loved the way the car was handed over was so special :-)
02 February 2025
Very attentive, patient, knowledgable sales exec who helped us to get exactly what we were looking for.
01 February 2025
Emily and Sam worked with us, answered any of our questions and were knowledgeable of the options. Having previously purchased a hatch from them, they knew what were our must haves
31 January 2025
Just fantastic highly recommend
30 January 2025
Ed Aston dealt with my car purchase, i was very impressed , he was very friendly and extremely helpful. Very patient with me explaining all the gadgets in the car, which im still getting used too!!!
30 January 2025
Job done quickly and efficiently
29 January 2025
Communication could be improved in terms of timelines
21 January 2025
very nice centre with friendly staff
19 January 2025
Ed Aston made the whole experience fun and easy.
17 January 2025
josh was fantastic very friendly and profresional keeped me informed every step of the way
06 January 2025
Professional helpful and informative
01 January 2025
Sales team were very informative, taking time to hand over the car on a day that suited us, also received flowers which was a surprise.
01 January 2025
I had two lots of refreshment. Lots of useful information. A gift wrapped car, bouquet of flowers and shoulder I need more info I can go back anytime
31 December 2024
I was kept well informed
22 March 2025
I was given a helpful health check advisory and the MOT was a pass.
20 March 2025
Very helpful
20 March 2025
Work done. A complementary clean was appreciated. Had to leave car all day and I don't believe it took all that time. Was not allotted a slot so that I could wait.
19 March 2025
Very helpful and informative service representative - sooooo much better than last time.
18 March 2025
The issue was checked, and we were not charged.
18 March 2025
Very efficient effective and helpful
18 March 2025
Ellen was lovely. Very welcoming and very informative.
18 March 2025
The oil leak has not been resolved as I am not confident in the technicians diagnosis and am now searching for another garage to provide a second opinion on the cause of the oil leak.
18 March 2025
Good communication and kept fully informed
18 March 2025
Easy from start to finish. I felt very well looked after
17 March 2025
Very helpful staff and extremely professional.
17 March 2025
Tyre replaces, car wash complete all by lunchtime
17 March 2025
Consistent level of service
16 March 2025
Glitzy but very little care
16 March 2025
Brilliant from start to finish . Easy to book service , helpful reminder , service room was completed professionally and efficiently and the customer service we received was first class . Very satisfied customer .
16 March 2025
Nice staff, great location and visitor experience
16 March 2025
Kept up to date with videos of vehicle.
16 March 2025
You had our car in to fix a loose strap on the front nearside door. This was fixed no problem at all, surprised it had become loose for a 2 year old car, but it's fixed. Prior to 11th I was sent an text I don't recall, asking me to check in
15 March 2025
As above
15 March 2025
Great service and waiting facilities
15 March 2025
.
15 March 2025
Love my car and the service staff are great
15 March 2025
It seemed efficient thank you
14 March 2025
Wasn't told at the time of buying last year that a major service was needed so came as a bit of a shock. But everything else about the service was excellent.
13 March 2025
We were looked after from the moment we stepped into the showroom
13 March 2025
Tyre pressure warning was on when picked up the car. It seemed like too much bother for mini to check it before we left
12 March 2025
Really quickly, friendly service
12 March 2025
Excellent service
11 March 2025
Work carried out. Technician checklist not accurately completed.
11 March 2025
For the cleaning!
10 March 2025
Everything is done to speed the customer on their way, helpful and considerate service
10 March 2025
No complaints, Donna was very friendly and welcoming. complementary coffee was very nice. Work was completed in a timely manner.
10 March 2025
The car did not feel right all of the following week and was very sluggish it eventually broke down last Saturday and I had to call Mini assist to put right some thing to do with the turbo it was fine till your garage had it
09 March 2025
Very helpful and friendly
09 March 2025
After a miscommunication about wait time, it was quickly resolved and the time it took to service and MOT was acceptable.
09 March 2025
Staff claimed they waited for confirmation from Motability before proceeding seems ridiculous when the vehicle was acquired from this branch 2yrs ago! My name or vehicle registration number on the Motability website should have confirmed everything
08 March 2025
As above
08 March 2025
Donna Williams the service advisor was excellent but Cotswold were let down by faulty replacement parts being supplied meant the car was with them for four days whilst good parts were sourced.
08 March 2025
I was able to collect my car earlier than I was told, with everything completed
08 March 2025
Would have been 5 stars but I would have liked to have been offered a replacement car on booking as mine was in all day
06 March 2025
Excellent service
05 March 2025
Friendly staff, the health check and free courtesy car and car wash were brilliant
04 March 2025
Excellent service
04 March 2025
Kieren Bromham was so helpful and explained everything very clearly
04 March 2025
Ellen was very helpful
03 March 2025
From the booking online, to follow up phone calls and being kept in touch all through the process, I had a really good experience. Great work!
03 March 2025
Kept to time and nice surroundings to wait in.
03 March 2025
From the initial booking to the service being completed, communication was perfect.
02 March 2025
Service was good, however I now have to return again for 2 things which have come 1 week after service.
01 March 2025
No issues this year and the work was carried out very promptly .
28 February 2025
Booked for a quick turnaround thinking it might be one hour to upgrade the map. It took one and a half hours to get the video inspection and I was there a total of three and a half hours. Nobody bothered to keep me updated.
28 February 2025
As above
28 February 2025
Very efficient
27 February 2025
Good communication all round.
27 February 2025
My work diary changed at last minute and your service representative was so helpful in liaising with the workshop team to expedite my service and MOT being completed more quickly than initially planned. It made a huge difference for me, thank you.
26 February 2025
The pick up experience was, once again, extremely poor, disorganised and time consuming.
25 February 2025
Very efficient
25 February 2025
Everyone very knowledgable and very helpful.
24 February 2025
Service agent was great but car was returned with following alerts on display :- - service was overdue - tyre pressure alert Had to get both rectified before leaving
24 February 2025
As above
24 February 2025
Professional and having a video record of my car condition. It can be better if i can keep my video for my record
23 February 2025
Friendly, efficient service was provided. The dealership is lovely & I was made to feel welcome by all the staff.
23 February 2025
Courtesy car given so I wasn't without a car for the day. Really can't fault the excellent service Mini Cheltenham provided me.
23 February 2025
A good service at a reasonable price
22 February 2025
Job was carried out on time
22 February 2025
Ultimately pleased - Sam did a great job and was a great communicator and able to explain things
20 February 2025
Nothing at all to complain about . Service was excellent
19 February 2025
It would be 5 stars if you were clearer on your pricing. on the web a brake fluid service shows £130 (roughly) I booked by phone in the end, and on the day was charged £179. Your web price did not show the "Standard Scope" charge. Which is what?
19 February 2025
Kept me informed about the service
19 February 2025
Rose, who looked after me on the day was brilliant. She was polite, professional and knowledgable. She mentioned she was new - once her confidence has built up she'll be a fantastic assets for you!
19 February 2025
From booking , courtesy car and collection was very wasy
19 February 2025
A prompt and efficient service provided. The coffee was also great.
18 February 2025
Would have been much happier with (and paying for) home collection
18 February 2025
The video given for the health check was excellent and presented well.
18 February 2025
Everything was excellent
17 February 2025
Always excellent service.
16 February 2025
On the morning of January 31, 2025, Sam Goddard (Mini Cotswold) was great and very informative. Despite the lack of staff, Sam ensured all customers were served. Keep up the good work.
14 February 2025
Always amazing service
12 February 2025
All the reasons above.
12 February 2025
After booking a brake fluid change I realised that my MOT was due soon and the service department added this to my job saving another trip in a few weeks
12 February 2025
Work carried out and completed to high standard and within price quoted, Car cleaned as well on collection which was great. Service Reception Staff are polite and helpful.
11 February 2025
As Above.
11 February 2025
Amazing service
11 February 2025
No complaints at all, pleasant surroundings to wait in
11 February 2025
As above
11 February 2025
Easy to book the service and excellent facilities whilst you wait
11 February 2025
See above.
11 February 2025
The team at Cotswold are exceptional. Tom Broughton has outstanding customer service skills, very helpful and knowledgeable. Glad he's on the team at Cotswold.
07 February 2025
Completely satisfied
06 February 2025
Did what was needed
03 February 2025
My service took a while however I was made welcome . Helpful , explained everything . My car looked amazing so nice to have a clean inside n out .
03 February 2025
Only niggle was that my drivers seat was adjusted completely out of norm for me - height wise and back angle - i understand need to adjust back/forth, just took a while to find my 'spot' again
02 February 2025
All as expected
02 February 2025
Checked in online, confirming on machine in dealership what I was booked in for. 10 minutes later got a call checking what I had booked on for, Ben though that was confirmed in my check in
02 February 2025
The automated and online check in needs some refinement in that it does not offer the option of a preferred pickup time. The automated system however does seem to work well but does remove the establishment of rapport with the service centre
01 February 2025
Jess was friendly and helpful throughout. Very genuine and welcoming
31 January 2025
Service was fine but video wasn't very inaudible. And if I'm being picky, I mentioned to the receptionthat I was concerned about mould on my roof and could they try to remove it when valeting but some of it was still there when I collected the car.
29 January 2025
Service was completed but customer service poor.
28 January 2025
Easy to do business with and deliver what is expected within the timeframe and keep you updated
28 January 2025
As stated below Donna was excellent
27 January 2025
Staff keep you up to date and made to feel welcome
27 January 2025
The earliest appointment available for a diagnostic check was January 22nd which was very disappointing having to wait so long .
26 January 2025
So helpful
26 January 2025
Kept informed of progress and costings fully explained.
26 January 2025
Professional greeting staff Good service
26 January 2025
Excellent service, kept well informed of progress and stuck to completion times.
25 January 2025
Good coffee but now has to go back
25 January 2025
The video sent of the service was very informative
24 January 2025
Arrived to collect the car at the agreed time, car was ready in the collections car park; had to wait over 30 minutes for my invoice - customers who came in later were dealt with before me. Tyre was replaced, but dangerously under inflated.
23 January 2025
Been with Mini for 18 years.
23 January 2025
Did everything required
23 January 2025
Nice and fast
22 January 2025
Friendly helpful staff
22 January 2025
Efficiency, whole setup with the service and customer care experience. Service timing exact, and all done within the booked timeline.
22 January 2025
Everything was perfect. Price is on the higher side but appreciate the quality. Car is now great again.
21 January 2025
Problem was sorted and with no fuss
21 January 2025
A little frustrated. There was confusion whether I needed brake pads on both front and rear. I was given an estimate for both. When I dropped the Mini off I was given a more expensive estimate by Tom. Then only the front needed replacing
20 January 2025
As expected, 10 out of 10
20 January 2025
Great service
19 January 2025
Very efficient
18 January 2025
Good customer service and facilities - options to sit and wait whilst being serviced.
18 January 2025
Always keep me informed
18 January 2025
Pleased but would have enjoyed a full valet service, which I was willing to pay for, instead of just an exterior clean.
16 January 2025
I felt that they covered everything and that I could contact them at any time
15 January 2025
Because that's how I feel
15 January 2025
Great knowledge - thank you Sam
12 January 2025
They did everything efficiently
11 January 2025
Very, very helpful and answered all my questions
10 January 2025
Over priced for what was done, is that better?
09 January 2025
Though they tried hard to find the cause of the rattling noise behind the instrument cluster the technicians were unable to resolve the issue. They did however do a thorough investigation of the health of my car. This is much appreciated.
09 January 2025
All staff are very polite and helpful
06 January 2025
Fav mini dealership around
05 January 2025
Very satisfied
01 January 2025
Friendly staff.
30 December 2024
Well organised. Professional staff
20 March 2025
Ed was excellent very patient and answered all my questions and sorted afew technical things out in the car before handing over