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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
266 ratings and 140 comments received in the last 90 days.
11 September 2024
Leigh was amazing as per usual, we had mostly all the documents sorted before handover and this meant we could spend a lot more time in the car. Very quick and easy.
05 August 2024
The purchase arrangements were expertly dealt with, and finance options explained in detail. The handover was really smooth and unrushed. Our questions were answered with patience and expertise.
04 August 2024
Kate kept us informed as to what stage we were at and when we actually collected the car, it was made to feel like a special experience and we didn't feel like we were just another customer.
02 August 2024
Because Leigh was a very patient salesperson who answered all my questions sufficiently and politely. My car was delivered on time and the flowers I received were an added delight to my experience when picking up my car.
31 July 2024
Luke was a joy to deal with
30 July 2024
They were responsive and easy to deal with
30 July 2024
Great product, great staff and an excellent customer focused, professional and friendly service. In summary, a first class service. Well done Mini and Zak.
30 July 2024
Positive and informative service from excellent salesman, he worked hard to get it right for us. Toby Elliott was first class
28 July 2024
Mostly very good, but hard to explain all the workings in a short space of time. A "getting started" manual that explains the key features without having to wade through hundreds of pages would be good
26 July 2024
Staff very friendly helpful & efficient
24 July 2024
Arrived on time and made a special effort with us at hand over
16 July 2024
Went the extra mile at collection
10 July 2024
We are really pleased with how the whole process went and the handover of the car on delivery day.
05 July 2024
It was made very special & relaxed. I didn't feel at all awkward (I hate to feel centre of attention). All the extras are really appreciated. It felt like the team all went above & beyond to make me feel welcome.
03 July 2024
Sale's team more than helpful especially Dale and Leigh
03 July 2024
They looked after me and made sure I was happy with the purchase and handover.
03 July 2024
The salesperson (Toby) took great care to manage all aspects of the sale and delivery well
03 July 2024
Went though all information in detail and high level of customer service.
03 July 2024
All round excellent service and very nice showroom.
02 July 2024
As above.
30 June 2024
Experience is what I have come to expect from Mini Sales to make this a pleasant experience
30 June 2024
very helpful
29 June 2024
Again Ed was super helpful and also his colleagues
29 June 2024
All ran very smoothly. No problems at all
27 June 2024
Excellent attentive service from start to finish
26 June 2024
Luke was so helpful from the first time I met him. Very caring and not pushy and he did everything he could to find a car I loved. When I collected my new car, both Luke and Emily were AMAZING! They made my experience so special.
26 June 2024
Perfect
26 June 2024
Very professional service!
15 September 2024
This time was good but ost problems are still on my mind takes a lot to get over fraud
15 September 2024
Again excellent
14 September 2024
Donna was really helpful and got my problems fixed
12 September 2024
Turnaround time for the service and refreshments whilst waiting were satisfactory
12 September 2024
Service given was very reassuring7
11 September 2024
ditto
11 September 2024
Again, exceptional customer service, kept me up to date with everything.
10 September 2024
Very friendly and helpful
09 September 2024
Friendly and completed within timescale given
09 September 2024
Its all down to being efficient, and doing whats on the tin.
07 September 2024
Every done fine
07 September 2024
Excellent
05 September 2024
One issue was not solved and I expected that it should have been
04 September 2024
It was good work done in time and lovely to receive my thank you gifts.
04 September 2024
Good communication- kept up to date at each stage of the service.
03 September 2024
Ok
02 September 2024
Fabulous place. The showroom is something else , with the old cars on show, free drinks & pastries ?? makes you feel special ?? & so well designed with the drive down to the service reception ??loads of receptions & escalators up into showroom ??
29 August 2024
Didn't keep me waiting and the service was completed well within the timeframe
27 August 2024
Car came back pristine and the price was very competitive
26 August 2024
Good friendly service as I said above some services are overpriced. Also the car cleaning never leaves the car sparkling clean.
26 August 2024
Job completed satisfactory
25 August 2024
Professional efficient service, kept informed throughout the process
25 August 2024
Friendly but professional staff, good details in the videos and follow up information. Extras (like clean & vacuum).
24 August 2024
Never changed the coolest since buying car. Someone in the team helped with showing me how to do it
23 August 2024
Jessica was very aware of the time spent waiting for the car to be ready and left us a wonderful present in the car when we collected it!
22 August 2024
Stuart ensured I was kept up to date, with every issue, I was given a full rundown of what was happening, as well as the things needing a repeat visit! Really appreciate the service
22 August 2024
The service is good
21 August 2024
Very efficient
21 August 2024
We were very satisfied with our experience car taken in on time and cleaned before being returned to me. Also myself and my mother waited in the cafe for work to be carried out and we had the most delicious hot chocolate and cinnamon swirl
20 August 2024
Stuart was very helpful and went out of his way to resolve my problem
20 August 2024
Great professional service and a nice place to work whilst waiting for the vehicle. Special mention to Sam.
19 August 2024
Staff were able to fit me in for an MOT at late notice and picking up/dropping off was quick and easy.
19 August 2024
Efficient and friendly service
17 August 2024
All reported issues were addressed. Car ready much earlier than expected. Excellent.
16 August 2024
Staff were quick to report issues and the need to keep my car overnight. When I explained that I needed my car the next morning they did all they could to get the part and have my car ready for 11am.
16 August 2024
Fitted in at short notice
16 August 2024
Job done and no issues
15 August 2024
Went out it their way to get the best deal
14 August 2024
Very good
14 August 2024
Easy to book and quick
13 August 2024
Informed at lunchtime,via email, of issues that would need attention. I approved this work and was fully expecting this to be completed. Unfortunately it wasn't and i had to return the car the following day.
12 August 2024
All really helpful.
11 August 2024
Although, I arrived on the wrong day for my service and mot, (a week early) Samantha Barclay still managed to get the car into the workshop and complete the service and mot at the agreed time all nicely cleared. She's a credit to the business.
11 August 2024
Free safety check carried out with the repair at same time
11 August 2024
Brakes replaced and the car was washed, all within the agreed timescales. What more could we want?
11 August 2024
Good location - friendly team
10 August 2024
We had been told my Mini wouldn't be ready until late afternoon. However, I wasn't feeling very well and Donna Williams kindly asked the engineers to prioritise my Mini so that it could be ready earlier. It was returned beautifully washed & cleaned.
08 August 2024
Always a personal, efficient and stress free service could not fault anything
07 August 2024
All easy and clearly communicated.
07 August 2024
Not too happy with my courtesy car, so ugly but as my mother once said. A second class ride is better than a first class walk.
07 August 2024
From dropping off my Mini to collecting it, was kept informed all the way.
07 August 2024
Quick and easy booking in system
07 August 2024
Excellent service
06 August 2024
Booking the car in was a ease, Jess was lovely to deal with and sorted my loan car out, lovely and clean really appreciated her showing me the controls on the new mini, really helped and car was lovely and clean upon my return! 5* service!
05 August 2024
Paul, Sam and Sam are extremely helpful and offered the best help they could. They delightful and made me feel valued as a customer. Sam Goddard went out of his way to help me with a courtesy car because my car was not fit to drive home.
05 August 2024
In the end my car did not require a service for another year, only an MOT. But Cotswold are so sensible about not seeking more work on the car than was necessary.
05 August 2024
See above
05 August 2024
The whole process is simple, the team listen and treat you professionally.
05 August 2024
All ok
05 August 2024
Comfortable rest area with refreshments while vehicle was checked. Kept informed throughout.
02 August 2024
Once the car was taken for the service it all went smoothly, though it wasn't taken to the workshop until an hour after I arrived. Admittedly I did park upstairs, but I did log the keys in the key collection point.
02 August 2024
Ran like clockwork
01 August 2024
So helpful & obliging !
30 July 2024
nothing was left to chance all steps were easy to follow on line
30 July 2024
Service was brilliant, just a shame I have to come back another day because of the IT issues - out of your control though!
29 July 2024
Standards are consistently high
27 July 2024
I requested a call back the day after my visit as I have a query in regard to some work required on my car, to date nobody has come back to me - otherwise I would have provided a 5 star rating
26 July 2024
Excellent service with friendly, informative and professional staff
25 July 2024
Stuart was just brilliant. We were informed at all times of what was happening with our car and when it would be ready Etc.
24 July 2024
Drop in, good communication even during the Microsoft outage, pick up.
24 July 2024
Timely and efficient, friendly, helpful staff.
23 July 2024
Everything fixed, in good time, curtesy car was very nice/convenient.
23 July 2024
As above
23 July 2024
Everything done as promised
22 July 2024
As above.
22 July 2024
Outstanding customer service. Attentive and knowledgeable. I was remembered from my last visit
22 July 2024
As above, efficient service
21 July 2024
The actual experience was excellent but we found it a little daunting not having things like a service history book and we had some confusion about what the service was for despite the car flashing a service warning.
21 July 2024
Customer service
20 July 2024
Friendly and professional
20 July 2024
I did not receive a Health check report after the service, which is part of my service plan.
19 July 2024
No issues. Thorough inspection of brakes and tyres sent on video was a real bonus. Coffee and pastries excellent.
18 July 2024
Had no issues and everyone was helpful and friendly
17 July 2024
Staff listened to my concerns explaining how to rectify the problem Kept me updated
17 July 2024
Good
17 July 2024
Very helpful service advisor
17 July 2024
Excellent customer service Superb to be honest
16 July 2024
Thorough diagnostic Clear and understandable prognosis
14 July 2024
good service
13 July 2024
Every thin was done in a satisfactory way and beautifully cjesned
09 July 2024
A "while you wait" appointment for an MOT turned into keeping the car overnight due to over-promising on work that could not be completed. However, customer service (Halli Meldrum) went the extra mile and creatively resolved the issue.
09 July 2024
Cotswold have an excellent service department. All the staff are very friendly & extremely knowlegable. The service, in my case, both pre-MOT & MOT were professionally handled. As a bonus the lounge area is great to wait in. Full marks all round.
08 July 2024
Always a great experience at Cotswold. Efficient and friendly staff.
08 July 2024
Kept me informed of progress etc
08 July 2024
No issues with the service
08 July 2024
Very satisfied with the booking in and the overall experience.Good lounge area when the work in being done.
06 July 2024
Very efficient
06 July 2024
Because it is the honest truth.
06 July 2024
Lovely coffee
06 July 2024
We received the video of the car which showed that all was well. The car was also washed and cleaned which was appreciated.
05 July 2024
I found the detailed video helpful as well as the service information on the form I received after payment.
05 July 2024
Easy process
04 July 2024
When booking my mini in for it's oil serices/ recall. Always very helpful and was able to find me a mini courtesy car instead of a BMW.
03 July 2024
Everything ready when I arrived. Courtesy car available.
01 July 2024
Saved me money with good, balanced advice.
30 June 2024
Great experience and a nice touch having my car cleaned before collection.
30 June 2024
No complaints. Good and helpful staff.
27 June 2024
The while you wait service was excellent.
26 June 2024
The service I receive is the best I have ever had, and having Mercedes-Benz in the past Mini comes well above their customer service.
25 June 2024
Great as always
25 June 2024
efficient
14 September 2024
Although there was a long delay, Joe kept me informed and answered my emails quickly