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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
325 ratings and 206 comments received in the last 90 days.
17 April 2024
I felt that my custom was valued & appreciated
09 April 2024
Lewis was brilliant. Very helpful , efficient but not pushy which I liked. Really lovely customer experience .
08 April 2024
Loads of follow up and making sure everything was clear
07 April 2024
Good service.
04 April 2024
Outstanding. I was kept up today all the way and Katerina kindly put her self out to collect me from home ( which I live the other side of Banbury)
04 April 2024
Exceptional experience. Great communication. Worked hard to find the car I wanted
03 April 2024
Luke was really helpful and was very polite.
03 April 2024
Sales team are always very helpful
29 March 2024
Staff are excellent, caring, courteous and knowledgeable.
29 March 2024
Professional and efficient.
29 March 2024
Excellent support from Kate during the whole process
26 March 2024
Easy service
22 March 2024
Attentive, knowledgeable and professional
21 March 2024
Great service throughout the process
21 March 2024
Everything went smoothly no hang ups. Stephen Gray very good.
21 March 2024
Luke Bridgman was fantastic and the whole experience was amazing
15 March 2024
Kate was great and looked after me so well throughout the process. But also all staff I came into contact with were great. The little things went a long way like a colleague of Kate's getting me a top up of coffee whilst we were finalising my purchas
14 March 2024
I did want my car delivered to me but Mini stated they couldn't offer this so I asked for the car to be available before the weekend and it was! All arranged within a few days - I was not expecting the speediness or efficiency!
11 March 2024
Easy process, good comms, great buying experience
10 March 2024
After putting the deposit down I then had doubts about driving an automatic. Leigh was so patient even on the test drive. Couldn't have asked for any one more positive telling me I would love it once I got use to it (he is right)
10 March 2024
All staff were attentive and helpful throughout
09 March 2024
Friendly service as always. Nice and quick - 9 days from deciding it was a yes to a new Mini to collection
08 March 2024
The experience was fantastic and Joe was brilliant.
08 March 2024
Made the experience very special.
08 March 2024
Couldn't have been easier
08 March 2024
My experience from my initial telephone contact to my appointment to finally purchase my car was exceptional. The salesman Zak Bosely was brilliant, receptive to my concerns, willing to negotiate, and gave me complete attention throughout handover
07 March 2024
Excellent personal service. Everyone was very friendly, informative and I did not feel any pressure to commit to anything
06 March 2024
Exceptional, we walked in on a Saturday and it was very busy and we didn't have an appointment but were greeted with a warm welcome and the chance to wait and take advantage of the cafe and it's goodies. Very nice touch
06 March 2024
Very friendly put me at ease
06 March 2024
Everything was explained in terms we could understand
06 March 2024
Ed was exceptional in listening to what i required and working it all out for me
03 March 2024
We are very satisfied with the service nothing was too much trouble for Luke .
01 March 2024
Amazing! Couldn't change a thing!
01 March 2024
Toby Elliott in Cheltenham was a fabulous support and so friendly and helpful.
28 February 2024
Was a super easy process. The figures were explained clearly. They worked with me to try and get to a figure I was happy with for my new Mini. Ed and Tom let me go out in both a cooper and cooper s to ensure that I was making the right decision
28 February 2024
Great communication, especially from Ed, who has been wonderful and helped with any questions or queries I have had.
28 February 2024
Easy transaction, the online management of the forms went smoothly the previous day as well as in the showroom on the day of collection. The car was perfect.
28 February 2024
Very attentive and dog friendly
28 February 2024
Mini Cheltenham is the best for service and the way they bend over backwards to makesure you are 100% happy, there service is second to none.
25 February 2024
It was brilliant. I loved the help and attention and how easy it was
24 February 2024
This is my 3rd mini from Cotswold Mini
23 February 2024
I was very pleased with everyone involved.
23 February 2024
10/10 for customer care
22 February 2024
Professional service
22 February 2024
Luke Bridgman the sales advisor I dealt with was thoroughly helpful and knowledgeable with everything I needed to know. The handover went very smoothly and I was shown everything I needed to know about the car. The car was prepared perfectly.
22 February 2024
Always ready to answer questions - Ed even arranged a courtesy car for me to drive after i had sold my car privately before my new mini was ready to be collected.
22 February 2024
Extremely happy with the service. I felt like they made the morning special for me.
22 February 2024
The team are efficient, polite and welcoming. Leigh was especially helpful.
24 April 2024
So professional, so helpful even the facilities are great, whenever i have to visit i am happy to go there
24 April 2024
I'm satisfied that my car is safe to drive.
24 April 2024
Andrew did his best to sort picking up my JCW and it is not his fault I have been so upset by all of this, so I am giving him those stars.
24 April 2024
No unexpected problems
24 April 2024
I'm happy with the service provided and the lovely clean car
23 April 2024
Theyve done a great job, sorted out the brakes which snatched, running really smoothly. Dropping off and collection straight forward. Staff available to help with collection as it was my first time.
23 April 2024
Great service from Donna and also Stuart (I promised to mention him too!!)
23 April 2024
Great overall service standard
22 April 2024
Completely satisfied with a great service always friendly, helpful and professional.
22 April 2024
Excellent service
21 April 2024
Great service and coffee !
21 April 2024
Donna Williams kept me informed and was very pleasant
20 April 2024
service was good but left waiting too long. Day 1 arrived at 8.30am, didn't leave until after 5. Asked to return the following Monday as a part needed to be ordered. Was asked to arrive at 9, told there would be no wait but was still there after 3.
20 April 2024
Good communication, fair price and car left beautifully clean.
19 April 2024
Our Mini was in for Service. Josh looked after us and his professionalism and support was 1st class and is the reason we choose Cotswold BMW. He reflects the culture of excellence in this Dealership and he is a great ambassador for the Brand. May
18 April 2024
Excellent service
18 April 2024
Car cleaned
18 April 2024
I found dealing with Mini easy and hassle free. Donna Williams was amazing and kept me up to date whilst I waited. There's a free coffee shop which is a huge plus. Everything ran smoothly, there was no hassle and I left happy.
18 April 2024
easy and straightforward
17 April 2024
Delivered MOT as expected
17 April 2024
Staff were very friendly and well organised.
16 April 2024
Due to repeated incorrect parts, cost for work and delay.
16 April 2024
Exceptional customer service from start to finish.
15 April 2024
Service done quickly and at a very reasonable price. Someone even found the lip gloss I'd lost ages ago and left it in the centre console for me. Thank you!
15 April 2024
Easy to arrange and great service.
15 April 2024
The service was carried out as expected
15 April 2024
Helpful, communicated well and completed service in the time stated
14 April 2024
Cheltenham were fine with replacing the tire, but poor follow-up. I was told on Tuesday I would have my car returned the following day . Still no car. Was called at 9.15pm on Friday saying car back at midnight - not ok
14 April 2024
More expensive than I think some of it needed to be but it was all very slick and quick so still happy
14 April 2024
Staff excellent but problem not resolved ongoing issue and now have fault light come on
14 April 2024
Stuart was very helpful and knowledgeable
14 April 2024
Loved the egg as a treat
12 April 2024
Team knowledgeable and really helpful
10 April 2024
Good customer care
10 April 2024
Donna was brilliant helping with the check out and keeping in touch
10 April 2024
The actual mechanical service was great. However, on this occasion the interaction with the service advisor, Ian Cox, was not so good.
10 April 2024
Friendly and efficient service.
10 April 2024
Efficient booking in, a helpful video from the mechanic, and overall an easy experience.
10 April 2024
Booked in promptly, advised of costs and recommendations clearly.
10 April 2024
Prompt service and picked up tyre fault (although video showing fault was only sent the morning after)
09 April 2024
Outstanding service
09 April 2024
Everything sorted.
09 April 2024
Quick and efficient
08 April 2024
As above, I thought the whole process was so efficient. the service area was immaculate, so easy to use and the staff were very helpful.
08 April 2024
Excellent customer service
08 April 2024
Service exemplary and kept informed throughout.
08 April 2024
Excellent service, especially from Katerina.
08 April 2024
my car runs better than ever after the replacement of the recalled air hose.
08 April 2024
Very easy and simple. No hassle.
08 April 2024
Excellent service as always.
08 April 2024
Staff bent over backwards to help.
07 April 2024
Great coffee and drinks while you wait
04 April 2024
Staff was very responsive and helped me solved my Mini problem repidly.
03 April 2024
My latest visit was for a full valet on my JCW Mini. My husband, who always kept my car shined and polished sadly passed away recently. Cotswold Cheltenham were so sympathetic & supportive and did a fantastic job, my husband would be so impressed
03 April 2024
Efficient
01 April 2024
Brilliant self check in and out service with the extra crème egg on check out! Love the box system ??
29 March 2024
I was asked whether I wanted my car washed during the service, to which I replied
29 March 2024
All staff were welcoming, friendly and extremely helpful. The cafe staff contacted the appropriate member of staff for me to talk to when my mobile wouldn't pick up a signal, everything was explained clearly and any problems resolved smoothly.
29 March 2024
Excellent service all round
27 March 2024
Alway a great service experience at Cotswold. It's really useful to receive the Vehicle Health Check video and an update on my Mini's health.
27 March 2024
Helpful staff, kept me informed on progress of the car.
26 March 2024
Communication was confusing throughout. After being told at drop-off some servicing was not due yet, it was done anyway. Despite specific contact info being given at booking and repeated at drop-off this was ignored and the wrong person contacted.
26 March 2024
The mot was done on time, I was kept informed ref the need to have new wiper blades mine had split, I was given a price and it was all done at the same time saving another trip.
26 March 2024
Always polite and helpful
26 March 2024
Service center staff were brilliant. Very friendly and professional.
26 March 2024
I particularly liked the video showing the underneath of my car and potential problems being highlighted
26 March 2024
Great service. Excellent staff.
25 March 2024
Everything was excellent
25 March 2024
Efficient and quick repair service.
25 March 2024
Donna was brilliant, couldn't be more helpful. Excellent customer service
25 March 2024
Communication to a high standard, very professional
25 March 2024
My mini came back quickly and beautifully clean.
24 March 2024
Again, Adam and Donna were exceptional but beyond that the quality of the work was superb.
23 March 2024
I was kept fully informed throughout and pricing e.t.c. was very clear. It was good to receive a video about issues with my rear tyres.
22 March 2024
Requirements were discussed when the car was dropped off and revisited and explained upon collection.
22 March 2024
Best mini garage I've been to in terms of service and appearance
21 March 2024
Excellent service
21 March 2024
Work completed on time, great communication, a little expensive
20 March 2024
Expensive. New tyre flat on pickup. Delayed departure. Still seems to have a slow leak. Very frustrating.
20 March 2024
I've been a customer for more than 10 years and I have high expectations, so far out haven't let me down.
19 March 2024
It was all very straight forward and efficient
19 March 2024
The person answering the telephone to arrange my service was very patient. I had called four times to keep changing my appointment. When I brought my car in for servicing, Donna was extremely helpful and gave me clear information and advice
16 March 2024
From the time i entered the service dept i got good advise and help and everything was handled with professionalism .
16 March 2024
Before I dropped my mini off I was given the price of the service and this didn't change. The staff talk through how the service has gone with any advisories etc. You also get emails throughout the procedure keeping you updated.
15 March 2024
Although nothing wrong with the service just it took all day for the part to be fixed so I had to hang around for the entire day of which I had to take a day off of work
15 March 2024
Excellent service
14 March 2024
Additional works suggested at service which seemed overly expensive without any explanation.
13 March 2024
Very!
13 March 2024
All went according to plan
13 March 2024
Communication could have been better given that I stayed on the premises. Also, I have an unanswered question outstanding.
13 March 2024
Very happy with the service received kept me updated through out very pleasant and helpful to deal with. Amazing courtesy car given
13 March 2024
Very efficient
12 March 2024
Great facilities,professionalism and service.
12 March 2024
Excellent communication very welcoming and professional
12 March 2024
I'm very satisfied.
11 March 2024
The service was flawless and exceeded my expectations. I believe that such high-quality service deserves recognition and I am confident that anyone who chooses Mini will experience the same level of satisfaction that I did.
11 March 2024
Just one thing really, paperwork regarding the M.O.T has not yet been sent to me as promised.
11 March 2024
Great efficient friendly prompt service
11 March 2024
Excellent customer service
10 March 2024
Book my car in as normal for a waiting service was able to sit down plug-in get with some work with a nice coffee before I knew the car was done and I was good to go also great showroom to walk round although that can be tempting
10 March 2024
No difficulty in finding out the issue and fixing it
09 March 2024
Efficient & issue appears remedied. However I have yet to hear from 3rd party about service contract which is disappointing.
08 March 2024
Staff very friendly and helpful
08 March 2024
Cleaned the car and completed the oil change and tyre changed needed. Always helpful.
07 March 2024
Everything was explained to me well, I was kept updated and it was done within the time frame
07 March 2024
You only want maintenance done for satisfaction of yourselves not the customer
05 March 2024
Sam Barclay was excellent
05 March 2024
The service was done as asked for.
04 March 2024
Eeasy to drop off my car and keys first thing in the morning. Appreciated the email with video of the underside of my Mini and tyres checks and picking up my car was again very easy by collecting the keys from the key safe, plus chocolate!
04 March 2024
Donna was excellent
04 March 2024
Good communication, friendly service
01 March 2024
Very helpful and informative
29 February 2024
Very helpful staff, excellent loan car, good coffee
29 February 2024
Always great customer service
28 February 2024
All sorted
28 February 2024
Only slight problem was that it took longer than expected, but coffee cakes and newspapers were all available in a comfortable area
28 February 2024
Clear communication
28 February 2024
Timely and easy
28 February 2024
Very helpful
28 February 2024
Communication poor Had to phone three times before had a response as to an update on my car and when I could pick it up.
28 February 2024
All on time and efficient
28 February 2024
All happened exactly as arranged
27 February 2024
you are good
27 February 2024
I asked for a valuation had to chase it up the next day. Also waited for someone to come and talk to me about part exchange, possible buy of a mini traveller. Text about tyres agreed to new ones being fitted, waited, but you don't stock my tyres!!
27 February 2024
MOT & Service were carried out when I asked for it to be done & car was ready when I was told it would be.
27 February 2024
very good service
27 February 2024
Everything asked for done and in a good timeframe.
27 February 2024
I can't think of any way the service can improve.
27 February 2024
Good customer care
26 February 2024
Good to get the video
26 February 2024
Very happy with service.
26 February 2024
Good communication from start to finish. Very helpful when I realised after handing my keys over I had left my book ?? in the car. It was retrieved and so able to settle down in comfort, good coffee and pastries. An oasis of calm for and hour or so
26 February 2024
Everything was great
26 February 2024
See ab0ve, BUT for goodness sake please CHANGE my email address TO graham@grahamlovatt.net as the YAHOO address is NO LONGER RELEVANT! I have reported this soooooo many times!
25 February 2024
Advice given and felt very confident with the service
25 February 2024
.
25 February 2024
Professional, easy to use service. I was kept updated re progress and when car was ready to collect.
24 February 2024
Elegant reception.
23 February 2024
Because you were brilliant
23 February 2024
Efficient and helpful when I had to return for the job rove completed
23 February 2024
Received a video and clear information about the visit
23 February 2024
Done whilst I waited in comfort. A video summary of the health inspection. Great service.
23 February 2024
took longer than expected so I was without transport all weekend. car returned only somewhat cleaned
23 February 2024
Having been told my car was finished and ready for collection, I paid the bill (over £2,000) and returned to the vehicle only to discover the new iDrive head unit had not been activated. This is unacceptable, unprofessional and potentially unsafe.
23 February 2024
Everything went well
23 February 2024
The issue was resolved. I felt a bit scammed. The service interaction made me feel worse about the situation.
23 February 2024
Clear appointment, great customer service, clear communication.
23 February 2024
Service was great and a lovely environment to wait in
22 February 2024
Went in to have front brake pads changed. Was told this was a 2 hour service. Arrived to collect car and was told that it was awaiting to be cleaned. Waited another hour but had to go collect my son. Car was washed but not cleaned inside!
22 February 2024
It's unfortunate that I have to bring my vehicle in again as the part was not in stock when I notified the problem on two occasions and my vehicle was booked in to have this problem corrected
22 February 2024
Everything worked
22 February 2024
Can't fault the service and friendliness
22 February 2024
Cotswold service team always have a friendly and flexible approach. Never any issues. This time the cost of work was less than the quotation. Great coffee too.
22 February 2024
Good service but rather expensive. Coffee and cakes are good.
22 February 2024
It's always a good experience
22 February 2024
Staff lack of knowledge. Car wasn't clean properly after service
22 February 2024
I am satisfied with the service I received however probably not so with the cost for the work that I was quoted
18 April 2024
We did not have any issues, the whole process was seem less.